Nice CXOne Engineer
- Location - Plano, TX (Onsite)
- Job Type - Fulltime (Permanent)
We welcome applications from candidates authorized to work without sponsorship
Must Have:
- Design, implement, and maintain a modern, cloud native applications and platforms
- Improve and uphold technical standards for development and operations. This includes coding standards and department best practices.
- Pilot new technologies and adopt emerging ideas from the industry.
- Design, and implement scalable NICE CXone solutions including ACD, IVR, Auto Dialer, OMNI Channel, Studio, Interaction Analytics, WFM, CRM Integrations, Live Vox dialer, Medallia surveys and Auto Attendant.
- Hands on experience with developing custom scripts and integrations using NICE CXone Studio.
- Build, test, and troubleshoot API-based integrations and web services.
- Program using languages such as C#, C++, Java, JavaScript, and Python to enhance NICE CXone solutions.
- Conduct Unit/system testing and validation to ensure performance, scalability, and reliability.
- Lead discovery sessions with internal and external stakeholders, translating business needs into technical solutions.
- Present technical solutions, value propositions, and demo experiences to executive stakeholders.
- Knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools.
- Experience in business analysis and process optimization within contact center environments.
- Hands-on experience implementing NICE CXone tools, reports, dashboards, training, and call/chat workflows.
Roles & responsibilities
- Design, implement, and maintain a modern, cloud native applications and platforms
- Improve and uphold technical standards for development and operations. This includes coding standards and department best practices.
- Pilot new technologies and adopt emerging ideas from the industry.
- Design, and implement scalable NICE CXone solutions including ACD, IVR, Auto Dialer, OMNI Channel, Studio, Interaction Analytics, WFM, CRM Integrations, Live Vox dialer, Medallia surveys and Auto Attendant.
- Hands on experience with developing custom scripts and integrations using NICE CXone Studio.
- Build, test, and troubleshoot API-based integrations and web services.
- Program using languages such as C#, C++, Java, JavaScript, and Python to enhance NICE CXone solutions.
- Conduct Unit/system testing and validation to ensure performance, scalability, and reliability.
- Lead discovery sessions with internal and external stakeholders, translating business needs into technical solutions.
- Present technical solutions, value propositions, and demo experiences to executive stakeholders.
- Knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools.
- Experience in business analysis and process optimization within contact center environments.
- Hands-on experience implementing NICE CXone tools, reports, dashboards, training, and call/chat workflows.